Our products are covered by a 60-day warranty from the date at which they were purchased and when used under normal conditions and for the purpose intended.Tips on Bag Maintenance:
1. Please try not to overload your bags or put sharp things in them.
2. Clean leather bags with a clean cloth and soft brush instead of a washing machine.
3. Storage: keep in a cool and dry environment. Avoid high temperatures and wet environments.
This warranty covers quality issues in materials and workmanship. It doesn't apply to man-made issues such as those that are caused by unreasonable use or neglect, abnormal wear and tear, or if you change your mind.How do I make a claim?
Please contact our customer service at firstname.lastname@example.org
with your order details and a description of the fault or damage. Adding pictures of the fault helps to speed up the claim process. After we accept your request, we will resend you a new bag immediately.